Frequently Asked Questions

Are the rocking horses and stick ponies handmade? Yes, they are 100% handmade in Texas and North Carolina (or wherever the military takes us).

Can you custom design a rocking horse? Yes, we are able to match horses to any and all decor.  We can also make rocking llamas, sheep, giraffes, rocking dinosaurs, etc.  Send us an email or call for a custom invoice.

How does the shipping work?

Standard Delivery - We ship using UPS Ground. For most in-stock items, (delivered via Standard Delivery within the contiguous United States) you should expect to receive your order within 7-21 business days of placing your order (depending on delivery area). Please allow additional time for customized items. Please include your daytime phone number and a street address when ordering. If we need to ship your order in parts, delivery will be charged on a pro-rated basis.  We package items together to save on shipping.  If you order various items together, please email us to facilitate grouped packaging and to save on shipping costs.

Is rush delivery available? Yes, expedited shipping is an option at checkout.

What is your return policy?  If, for any reason, you are not satisfied with a purchase, we will gladly offer you an exchange, refund or merchandise credit within 15 days of receipt (excluding delivery and service charges). After 15 days, no return will be accepted. All of The Wild Ponies product are made to the highest quality standards.